Shipping & Returns

Canadian Shipping

We offer FREE shipping on all Canadian orders over $75.

If your order is below $75, shipping is just $10.

We pack and ship most in-stock items within 48 hours of receiving the order with many sent out same day. All packages are sent through Canada Post with a tracking number and generally arrive within 3 to 7 business days.

Custom and made-on-order items generally ship 2 - 3 weeks from purchase.

Please be aware we are not responsible for any delays caused by the postal system.

United States Shipping

We offer FREE shipping on all US orders over $100. Orders under $100 are $15 and include a tracking number.

Little Gold is not responsible for any additional duty, taxes, brokerage or other fees that may be charged at the border; thank you for your understanding.

We pack and ship most items within 48 hours of receiving the order. All packages are sent through Canada Post/USPS with a tracking number and generally arrive within 5 to 10 business days. Please note delays at the border may occur; we cannot guarantee delivery times.

International Shipping

Unfortunately, we can't offer free shipping on orders outside of Canada and the United States - but we're happy to ship anywhere in the world.

We currently offer shipping to anywhere in the world. This includes a tracking number as well as insurance.

Returns and Exchanges

If you're unhappy with your purchase for any reason, please contact us at hello@littlegold.com within 10 days of receiving your item and we'll give you a run down of the return process. Online orders can be returned onto the original payment method, store credit or product exchange.

Store credit cannot be used towards any custom pieces.

Customer is responsible for any return shipping charges, as well as any taxes, brokerage charges or duty incurred. We will not accept unsolicited returns.

Please note that we do not accept returns or free repairs on pieces that have been bent or broken due to rough wear (such as snapped chains) or poor care. While we are happy to fix these pieces, a fee will be required.

All sale and custom items are final sale, no exceptions. Thank you for your understanding!

Cancellations

Many orders are sent out same day. Due to our fast fulfillment and shipping times, please contact us immediately after placing your order if you would like to cancel.