Repairs & Warranty
Do you have a warranty?
We're proud to be handmade and we stand by our work.
If your piece needs a repair due an issue with craftsmanship, we'll make it right immediately at no cost to you.
If your piece needs a repair due to general wear & tear or customer care, we're happy to chat with you about options.
Please note that tarnishing, etc. is not considered a defect - please read our care guide here for all the details
What do I need to know about repairs?
If your piece needs a repair due an issue with craftsmanship, we'll make it right for you immediately.
If your piece needs a repair due to general wear & tear or customer care (bent rings, re-plating, etc.), we offer repairs for a small fee.
Please note that tarnishing and gold plating wearing aren't a defect - they're a sign of a well-loved piece! Please see more info here
My chain broke, what do I do?
If your chain has broken within 1 year of purchase, please contact us for a replacement.
For overall care, we recommend handling chains gently; while our chains are sturdy, all chains that get caught on things can snap or break.
A piece I bought from one of your retailers needs a repair
Please contact the retailer directly.
I have a question about repairs/the warranty
We're happy to chat! Please contact us with your question