Orders
Can I modify/cancel my order after it's placed?
If you need to make changes (such as a mistyped address) or cancel your order after it's been placed, please contact me ASAP.
I'll do our utmost best to accommodate you but please note that if your order has already shipped, I'm unable to make any changes.
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If you'd like to cancel your order and it's already been shipped, simply start a return once it's arrived.
How do I find the status of my order?
Once your order has shipped, you'll receive an email with tracking information.
Please use the link provided in the email to see live updates while your order is in transit.
If you don't see this email in your inbox, please check your spam; if still unable to be found, please get in touch!
I need my order by a certain date
If you have a specific timeline you'd like your order by, please contact me before placing your order so we can chat about options.
Please be aware all shipping times are estimated and cannot be guaranteed (sorry!)
How do I find my ring size?
I recommend getting sized in-person if you can for the most accuracy (any local jeweller will be able to size you)
Shipping
Where do you ship?
Worldwide :)
How much is shipping?
Shipping is free on orders over $75 within Canada.
Shipping on orders internationally varies.
How long does shipping generally take?
Shipping times depend on your location and chosen shipping method.
Within Canada, most orders typically take around 3 - 5 days.
Please note that shipping times are estimated and cannot be guaranteed.
Little Gold is not responsible for and does not provide refunds for any delays that may occur during transit.
how do i find my tracking info?
You'll receive an email with your tracking info to the email address on your order.
Please check your spam if you don't see it in your inbox - if you're still unable to find it, please get in touch
Can my order be rushed?
If you'd like rush shipping, please choose your preferred shipping method upon checkout.
If you'd like a different shipping method not listed, please contact for options before placing your order.
duties & taxes on international orders
Please be aware that customs and duties are not included in your order.
Customer is responsible for any customs and/or fees incurred.
My order says delivered, but I haven't received it?
Don't worry!
Occasionally, couriers may mark orders as delivered before actual delivery. In this case, I find most orders are delivered the next day.
Please allow up to 24 hours after being marked delivered for your package to arrive.
I strongly recommend checking with your neighbours and any potential delivery spots (parcel lockers, hidden areas, etc.) to check that your package hasn't been delivered there.
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If your package still hasn't been delivered/found after 24 hours, please get in touch - we'll file a claim with the courier on your behalf to find your package.
Returns & Exchanges
Can I return an item for a refund?
I want you to love your Little Gold jewelry.
Regularly priced items are eligible for a full refund within 14 days of delivery.
Pieces must be returned in unworn condition and in original packaging.
Once the order has been received back to me, you'll be issued a refund onto your original method of payment.
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Sale items are eligible for exchange only, within 14 days of delivery.
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Custom, made-to-order and items marked 'final sale' are final sale, no exceptions.
Please visit our Returns & Exchanges Centre to initiate a return
Can I exchange an item?
Do I have to pay for returns/exchanges?
Returns within Canada are eligible for a pre-paid return label.
Regretfully, we're currently unable to offer free returns/exchanges for US and international customers (we're working on it!)
Warranty
Do you have a warranty?
As a super small business (hi, just me!), we'll always do our best to make sure you love your piece.
Please note that tarnishing & gold-plating wear off is not considered a defect and isn't eligible for a replacement - please read our care guide here for all the details and our care tips!
How do I care for my jewelry?
Jewelry is a tiny piece of art! Read my care guide & tips here
Custom & Etc.
Do you do custom work?
To ensure I'm able to provide the best possible service and full attention to your project, I only take on a limited amount of custom pieces per year.
If I'm not currently able to take on your project, I'll be happy to contact you when a spot is available as soon as possible.
Please feel free to get in touch with your ideas at any time!